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FREE Shipping & No fuss Returns

We offer free shipping for our alpaca and mohair throw blankets, from UK to USA, from Australia to Austria and anywhere in between, we deliver for free to your door. We are in love with gorgeous home textiles, especially with Mohair blankets and alpaca throws, and have been sending them around the world for years.  

We ship FREE* via the Airmail postal service to virtually any address in the world. This is not a tracked service, but your goods are insured against loss or damage.

We want our customers to love their throws and blankets. So  if you are not absolutely delighted with your throw it is no problem to return your throw or blanket for a full refund or exchange. 

 

More on our FREE* Worldwide shipping 

If your parcel is lost or damaged (which hardly ever happens) we will refund or replace the goods (once New Zealand Post has verifed that the delivery address you have given is valid and correct).

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and your destination. Usual delivery times are 6-10 working days (exclude weekends and holidays) to the United States and Europe, and 3-6 working days to Australia. Please note delivery could be slower in December due the the demands of Christmas mail.  (We suggest your order prior to 5th December for Christmas gifts in the United States and Europe).

We do everything possible to ensure your goods are dispatched in a timely fashion, however will not be liable for any loss or damage caused by a late or missing parcel. Please contact us if your parcel does not arrive within the expected timeframe. 

*Please note while we ship for free there may sometimes be customs, duty charges, import levies or other taxes to be paid in the recipient country prior to delivery. We are not responsible for payment of these duties, levies, taxes or customs charges (which the recipient may be required to pay prior to delivery).  Ordering multiple items together may increase the potential for additional charges to be paid by the recipient.

 


No Fuss Returns

How to return your goods...

Please note it must be in new condition with all labels and tags still attached, and we must receive it within 30 days of the original purchse. We need to know who purchased the throw and when.
 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days from dispatch date), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

The delivery address for return items is:

P. O. Box 56-158

Dominion Rd

Auckland     1446

New Zealand

FREE Shipping worldwide for all our throws and blankets



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