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FAQ

Frequently Asked Questions:

 

What if I don't like the color?

We will happily refund your purchase price, or exchange the throw for another if you do not like the color. Check our Shipping page for more details on how to do this. Just ensure the tags are still attached, and that we receive the throw back in a 'as new' condition.

If you are not sure of what color to purchase, please feel free to email us with your address and the colors you are interested in, and we will send some thread samples. If you are purchasing as gift, you might like to consider a gift voucher.

 

Are the Mohair Throws 100% Mohair?

The yarn has a core that is includes a little wool and nylon to keep it strong. The pile that you touch and feel is 100% Mohair. Our Alpaca blankets are made the same way.

 

Do you offer gift wrapping for Wedding gifts or other gifts? Is it free?

Yes, we gift wrap beautifully for free.

Mohair throws are a wonderful choice of Wedding Gift - something that will be used and treasured for a lifetime. We wrap in silver paper for Wedding gifts, and use white ribbons (unless you ask us to use a different color).

Just let us know (in the comments section of your order) what the gift is for, and we will wrap it stylishly to suit the occasion. We have a large selection of colored ribbons that we can use to finish the gift, so if you have a preference please let us know.

 

Can you include a gift card?

Yes, we will happily hand-write and include a gift card for free. Use the message section in your check-out to note what you would like the card to say (and who it is to and from).

 

How long does shipping take?

Our throws are normally dispatched 24 hours after ordering, and take 6-10 working days to arrive in the USA, Canada or UK.

 

Are orders insured during shipping?

Yes, we insure all orders during shipping. We ship via NZ Post airmail. Most orders are not tracked.

 

What payment options do I have?

We take Visa, Mastercard or Payal online. We can accept AMEX over the phone. (You can also pay via Mastercard or Visa over the phone). But please note  - if you are going to call us, remember we are in New Zealand, and you might like to google the time in New Zealand before giving us a call.

 

 

 

 

FREE Shipping worldwide for all our throws and blankets



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